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Perfect! That is how I can best describe dealing with Elvis and Tour Mage. I was looking for a tour operator that could deliver a highly customized 10-day tour of the Balkans (Slovenia, Croatia as well as Bosnia and Herzegovina). After extensive research I settled on Tour Mage. Following initial discussion, Elvis provided a comprehensive proposal and once we agreed he delivered on every aspect of the proposal and MORE! It is understandable to be a little nervous when you pay a large sum of money upfront to someone you are unfamiliar with for a multi-day tour including costs for hotels, transportation, guides, and other expenses. There is no concern with Tour Mage, this is an exceptional company to deal with.
We just completed the 7 day tour of 5 countries with Tour Mage, and we were very happy with the trip. It was challenging trying to find a tour company that would do a private tour of the Balkans, but I found Tour Mage online (via Tour Radar) and as soon as I started texting with Elvis, the owner, I felt great about the tour. He was incredibly responsive every time I reached out to him during the planning stages - even in the middle of the night Bosnia time (I am in the U.S.), and very positive.
Elvis of Tour Mage designed this 23-day private tour from Ljubljana, Slovenia, to Thessaloniki in Greece for my wife and me after we had informed him of our preferred travel style and specific interests ; the custom-package he came up with was amazing. He assigned his very best driver, Amer, to accompany us in his Mercedes E-Class. Amer looked after us as if we were his family. During the 5,000km trip he bent over backwards to make sure we were comfortable and had the best possible experience ; we stopped wherever we liked and made detours if there was anything of interest, even if this was not part of "the program". This type of private tour obviously comes at a higher cost than group travel ; but the benefits of flexibility, personal attention and maximum comfort more than make up for the extra marginal expense and I consider this package great value for money. I have no hesitation to recommend Elvis' Tour Mage services to anybody looking to travel to The Balkans - we will certainly use them again ! Thank you Elvis and warm greetings to Amer !
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