Terms and Conditions

Last updated: 26 October 2026

These Terms and Conditions apply to all tours, transfers and travel services booked with Tour Mage (Tour Mage o.d., registered in Bosnia and Herzegovina, ID number 4303214210000), Skendera Kulenovića 36, 71320 Vogošća, Sarajevo, Bosnia and Herzegovina (“we”, “us”). By sending a booking request or confirming a booking, you accept these terms.

1. Booking and confirmation

A booking request sent through our website, by email or by WhatsApp is not yet a confirmed booking. Your booking is confirmed only when we send you a written confirmation by email and, where required, we receive your deposit or full payment.

The person making the booking confirms that they are at least 18 years old and accepts these terms on behalf of all travellers in the booking.

2. Prices

All prices are in euros (EUR) and are per person unless stated otherwise.
Prices for multi-day tours are based on sharing a double or twin room. A single room is available for a supplement, shown on the tour page and in your offer.
What is included and excluded is listed on each tour page and in your confirmation. Anything not listed as included (for example flights, travel insurance, meals not mentioned, personal expenses and tips) is not included.
We may change published prices at any time, but the price in your written confirmation will not change, except for government taxes or fees introduced after confirmation.

3. Payment

Day tours and transfers: full payment on the day of the tour or at booking.
Multi-day tours: full payment is due 20 days before departure. For bookings made less than 20 days before departure, full payment is due at booking.
Accepted payment methods: bank transfer, credit card or cash. Bank charges are paid by the client.

4. Cancellation by the client

Cancellations must be sent to us in writing by email to booking@tourmage.ba.

Day tours: free cancellation up to 24 hours before the start of the tour. Cancellations made less than 24 hours before the start, or no-shows, are not refunded.
Multi-day tours:
- more than 15 days before departure: free cancellation, with a full refund of the amount paid
- 15 days or less before departure, or no-show: 100% of the tour price
Bookings made through partners such as TourRadar, Viator or GetYourGuide follow the cancellation policy shown on that platform at the time of booking.

5. Changes and cancellation by Tour Mage

We may change the order of the itinerary, a hotel (for one of a similar standard) or a visit when needed because of weather, road conditions, opening hours or other circumstances beyond our control. We will always try to offer a suitable alternative.
Our small-group departures run with a minimum of 2 travellers. If a departure cannot run, we will tell you at least 15 days before departure and offer another date, a private tour at a different price, or a full refund of the amount paid to us.
If we must cancel because of force majeure (for example natural disasters, extreme weather, war, epidemics, strikes or government decisions), we will offer another date or refund the amount paid, less costs that cannot be recovered.
We are not responsible for costs you have booked separately, such as flights, visas or insurance.

6. Travel documents and visas

Each traveller is responsible for having a valid passport and any visas required for every country on the itinerary. We do not arrange visas. Please check the entry rules for your nationality before booking, especially for multi-country tours. We are not responsible if a traveller is refused entry to a country.

7. Travel insurance

We strongly recommend comprehensive travel insurance covering cancellation, medical expenses and repatriation. Travel insurance is not included in our prices.

8. Health, fitness and conduct

Please tell us before booking about any medical condition, mobility limitation or dietary requirement, so we can advise you whether a tour is suitable.
Some tours include walking on uneven ground, stairs or visits to caves and tunnels. Travellers take part at their own responsibility.
Our guide may exclude a traveller whose behaviour endangers or seriously disturbs the group, without a refund.
Please respect local customs, especially at religious sites and memorials.

9. Liability

We take care to choose reliable hotels, drivers and local partners. Our liability is limited to the price of the services booked with us, except where the law does not allow such a limitation. We are not liable for loss or damage to personal belongings, or for delays and costs caused by circumstances beyond our control.

10. Complaints

If something is not right during your tour, please tell your guide or contact us immediately so we can try to solve it on the spot. Written complaints can be sent to booking@tourmage.ba within 7 days after the end of the tour.

11. Photos and reviews

Our guides may take photos during tours. We use photos showing recognisable guests on our website or social media only with their consent. Reviews you leave on our website or on platforms such as Google, Tripadvisor or TourRadar may be shown on our website with your first name or display name.

12. Governing law

These terms are governed by the laws of Bosnia and Herzegovina. Any dispute that cannot be solved amicably will be decided by the competent court in Sarajevo.

13. Contact

Tour Mage
Skendera Kulenovića 36, 71320 Vogošća, Sarajevo, Bosnia and Herzegovina
Phone / WhatsApp: +387 61 544 009
Email: booking@tourmage.ba